A useful next step, when you need a hand.
Email support@agenticecom.net with the plugin name/version, WordPress and PHP versions, the task you were trying to complete and the steps needed to reproduce the issue.
Start with the product guide
- Admin Answers: installation, use and troubleshooting
- Client Help Kit: installation, use and troubleshooting
- Security Brief: installation, use and troubleshooting
Purchase access
After checkout, save the private purchase access JSON file. Use purchase access to paste the key or open that file, download eligible ZIPs, refresh five-minute links and release an old connected site. There is no automatic email-recovery service. If every copy of the access details is lost, contact us with your Paddle receipt number; we verify ownership before assisting.
What paid support includes
For 12 months from verified payment: installation help and reproducing faults within the described supported functionality. Hosting work, malware removal, security incident response, site administration, bespoke development and arbitrary third-party integrations are outside the purchase. No fixed response SLA is promised. Free Admin Answers support is best effort.
Refunds and renewal
A fault-based 30-day money-back guarantee applies as described in the WordPress purchase terms. Paddle handles payment and refunds as merchant of record. Renewal is optional, by written quote and a new authorised payment. There is no automatic renewal.
Responsible security reports
Send a suspected plugin vulnerability privately to support@agenticecom.net with a minimal reproduction and affected version. Avoid sending live customer data. Security Brief is not an incident-response or malware-removal service.