Privacy and Cookie Policy
This Privacy and Cookie Policy explains how I Enterprise Ltd (trading as AgenticEcom) collects, uses, stores and protects your personal data when you use this website or buy from us. We are a UK-based business committed to complying with applicable data protection law, including the UK GDPR and Data Protection Act 2018, the EU GDPR where applicable, and the Privacy and Electronic Communications Regulations (PECR).
Data Controller: I Enterprise Ltd (trading as AgenticEcom)
Registered Office: Riplingham House, Westoby Lane, Riplingham, East Riding of Yorkshire, HU20 3XT, United Kingdom
Company No: 13225768 (England and Wales) | VAT No: GB372459574
Contact: support@agenticecom.net
1. What Personal Data We Collect
- Identifiers: name, email address, billing address, IP address, account username
- Payment data: processed securely by our payment provider — we do not store full card numbers
- Commercial information: order and licence history, products purchased or browsed
- Device and internet activity: browser type, operating system, pages visited, referral source, cookie data
- Geolocation data: country and region inferred from IP address for tax and fraud purposes
- Communications: records of correspondence and support tickets when you contact us
We do not require or collect a telephone number.
2. How We Use Your Data
- To process your orders, deliver your products and licences, and manage your account (contract performance)
- To provide customer support and respond to your enquiries
- To send service communications such as order confirmations and licence/renewal notices
- To send marketing communications where you have consented — you may opt out at any time
- To improve our website, products and services (legitimate interests)
- To detect and prevent fraud (legitimate interests / legal obligation)
- To comply with our legal and tax obligations
3. Legal Bases for Processing
- Contract performance — to fulfil your order, deliver licences and manage your account
- Legal obligation — e.g. VAT and financial records, fraud prevention
- Consent — for marketing emails and non-essential cookies (withdraw at any time)
- Legitimate interests — analytics, fraud detection and service improvement, where not overridden by your rights
4. Who We Share Your Data With
- Payment processors — to take payment securely under their own data-processing terms
- Cloud, hosting and platform providers — acting as data processors under written agreements
- Marketing and analytics platforms — subject to your cookie and marketing preferences
- Professional advisers — legal and accounting, under confidentiality obligations
- Regulatory and law-enforcement authorities — where required or permitted by law
We do not sell your personal data.
5. International Data Transfers
As a business serving customers globally, we may transfer personal data outside the UK and EEA. Where we do, we ensure appropriate safeguards are in place, including UK adequacy regulations, EU adequacy decisions, or International Data Transfer Agreements / Standard Contractual Clauses.
6. Data Retention
We retain personal data only as long as necessary for the purposes above and as required by law. Transaction and financial records are kept for a minimum of six years in line with UK HMRC requirements. Marketing-consent records are kept until you withdraw consent.
7. Your Rights (UK & EU GDPR)
You have the rights of access, rectification, erasure, restriction, data portability, objection, and to withdraw consent at any time. To exercise any right, email support@agenticecom.net; we respond within one calendar month.
You may also complain to the Information Commissioner's Office (ICO): ico.org.uk. EU residents may complain to the supervisory authority in their member state.
8. Children's Privacy
This website is not directed at children under 13 (or 16 where required). We do not knowingly collect data from children. If you believe we have, please contact us so we can remove it.
9. Email Marketing (PECR)
We send marketing emails only with your consent or on the basis of a legitimate prior business relationship. You may unsubscribe at any time via the link in any marketing email.
10. Cookies and Tracking
We use cookies and similar technologies to improve your experience. We request consent before placing non-essential cookies, and you can manage your preferences via your browser or our cookie consent tool. The cookies we use are listed below.
| Cookie Name | Description |
|---|---|
| FORM_KEY | A randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to your cart and viewing history if you have asked us to remember you. |
| STORE | The store view or language you have selected. |
| MAGE-CACHE-SESSID / MAGE-CACHE-STORAGE | Facilitate browser caching to make pages load faster. |
| PRIVATE_CONTENT_VERSION / X-MAGENTO-VARY | Facilitate caching of content to make pages load faster. |
11. Security
We apply appropriate technical and organisational measures to protect your data, including SSL/TLS encryption in transit and access controls at rest. No internet transmission is completely secure, but we will notify you and the ICO of any breach as required by law.
12. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.
13. Changes to This Policy
We may update this policy; material changes will be posted here with a revised date.
Last updated: June 2026