Refund Policy

AgenticEcom is a trading name of I Enterprise Ltd (Company No. 13225768), registered in England & Wales (VAT No. GB372459574). This policy applies to all purchases of AgenticEcom software licences and source code, whether made from the United Kingdom, the United States, or elsewhere.

Our approach: we fix, we don't refund by default

The AgenticEcom Suite is downloadable software, delivered as source code together with a licence key and made available to you immediately upon payment. Because the product is delivered in full at the point of purchase and cannot meaningfully be returned once accessed, all sales are final as standard. Where you identify a genuine fault or defect, our commitment is to remediate it under your support entitlement at no additional cost — we stand behind the software and would far rather fix a verified issue than lose you as a customer.

30-day money-back guarantee (fault-based)

Notwithstanding the above, we offer a 30-day money-back guarantee in the following circumstance: if you report a genuine, reproducible fault or defect within 30 days of purchase and we are unable to resolve it within a reasonable period through support, you may request a full refund. This is our good-faith assurance that you will not be left paying for software that does not work as described.

To qualify, you must:

  • Raise the issue with support within 30 days of purchase, with a description of the problem, the steps you have taken, your environment details and any relevant error logs;
  • Give us a reasonable opportunity to diagnose and remediate the issue; and
  • Not have breached the Licence Agreement, including the redistribution, copying and anti-circumvention restrictions.

What is not covered

The guarantee does not apply to: change of mind or buyer's remorse; incompatibility with a non-standard, unsupported or heavily customised environment where the requirements were published in advance; issues caused by third-party extensions, themes, hosting or modifications outside our control; or requests made after the 30-day window has closed. Beyond 30 days, genuine faults continue to be remediated under support rather than refunded.

How refunds are processed

Where a refund is granted, your licence key is revoked, your right to use the software ends, and you must cease all use of and delete all copies of the source code. Refunds are issued to the original payment method, normally within 14 days of approval. We reserve the right to decline or reverse a refund, and to pursue our rights, where we identify evidence of abuse — for example, extracting or deploying the source code and then seeking a refund.

Business customers only

The AgenticEcom Suite is licensed to businesses only and is not offered or sold to consumers. By purchasing, you confirm you are buying in the course of a business, trade or profession, and you consent to immediate delivery of digital content, acknowledging that any statutory cancellation or withdrawal right that might otherwise apply is lost once access is provided. This policy sits alongside, and does not diminish, the fault-based guarantee described above.

Licence breach

Any breach of the licence terms — including redistribution, copying, sharing, creating derivative works, or removing or circumventing the licence-validation system — immediately voids your licence and any eligibility under this policy, and may result in revocation of your licence key.

Questions? Contact us. Please also read our Licence Agreement and Terms & Conditions.

Last updated: July 2026.