Support Tickets (Help Desk) for Magento 2 — Built-In Helpdesk with Storefront Popup

Support that lives in a separate tool is support that loses context

Plug in Zendesk or a shared inbox and your customer questions end up somewhere your store can't see — disconnected from the account, the order, the history. You pay a monthly seat fee, your customers' data sits with a third party, and your team copies order numbers back and forth between tabs. Support Tickets puts the whole help desk inside Magento: a help button on every page, threaded conversations in your admin, and every ticket tied to the customer it belongs to.

What you'll use it for

• Answer pre-sales questions — catch the shopper hesitating on a product page and turn the question into a sale.
• Handle after-sales and tech support — keep returns, warranty and how-to queries threaded against the customer, not lost in an inbox.
• Drop the subscription — replace a per-seat help desk with one built into the store you already run.
• Skip the phone line — give customers a fast, written channel so you don't need to staff a phone to look responsive.

How it works

A proper help desk, configured your way

The storefront popup is fully yours — button text, heading, intro, position, accent colour and whether it shows on mobile. Tickets get a branded reference (your prefix and start number), can be opened by guests as well as logged-in customers, and accept file attachments with an allowed-extensions list. Inside the admin, each ticket is a conversation you can assign, prioritise, move between departments and answer with saved canned responses. Logged-in customers see their tickets in their account, and email notifications keep both sides in the loop.

Yours, not a third party's

Specifications

Works with

Part of the AgenticEcom suite for Sales, Customers & Marketing:

Use SMTP so ticket emails reach the inbox, and resolve order issues alongside Order Manager. Included in the Growth and Enterprise bundles.