01
Give the conversation a clear home
Organise customer and agent ticket threads in Magento. Use departments, canned responses and satisfaction ratings to support your team’s workflow.
Magento 2.4.9
Headless Ready
Luma Compatible
MAGENTO EXTENSION
Support Tickets for Magento 2
Keep customer support connected to your store. Manage ticket threads, departments and agent replies in Magento, with a Luma support popup for customers.
ONE-TIME MODULE LICENCE
Secure checkout
One-time licencePurchased versions remain yours to use.
12 months includedUpdates and priority support. Optional renewal.
Check your requirements with us - Customer and agent ticket threads
- Departments, canned replies and SLA targets
- Luma popup and headless GraphQL operations
Email replies reach the configured support inbox and are not automatically added to ticket threads. Optional Google reCAPTCHA uses your own account and may have separate limits or charges.
BUILT AROUND THE WAY YOU WORK
A help desk beside your commerce operation.
For Magento Open Source 2.4.9. Review the module guide for installation, dependencies and frontend integration requirements. We can help check the fit with your existing store.
02
Connect the storefront and notifications
The Luma launcher preserves full-page caching and reads login state privately. Configure Magento mail transport for notification delivery; GraphQL supports a separately built frontend.
A CLEAR WORKFLOW
From setup to everyday use.
- 01
Check the module guide, supported version and setup requirements for your store.
- 02
Install and configure on staging. Test the workflows that matter to your team.
- 03
Deploy the tested configuration and use the included support when you need help.
Can I use this with my existing Magento store?+
Review the supported version and module guide, and test on staging with your current theme and extensions. Luma presentation and headless integration requirements vary by module; contact us if you need help checking compatibility.
What happens after the included support period?+
The one-time licence includes 12 months of updates and priority support. Purchased versions remain usable. Renewal is optional and never billed automatically; see the current purchase terms for eligibility and renewal details.
Is this module included in AgenticSuite?+
Yes. AgenticSuite includes the Astro storefront and all headless and Luma-compatible modules listed on this website. You can buy this module for the store you run today, or discuss the complete platform for a frontend rebuild.
Latest release: Version 1.0.5
Customer support in Magento
Support Tickets 1.0.5 gives Magento Open Source a Luma help button and popup for customer enquiries. Guests and logged-in customers can raise tickets; agents manage threaded replies, internal notes, status, priority, assignment and department routing in Magento Admin. Customer account pages show a logged-in customer’s ticket history.
- Configurable workflow: starter departments, canned responses, first-response SLA targets, optional satisfaction ratings and attachment limits.
- Notifications: send ticket and reply emails through your configured Magento mail transport. Email replies can go to a support inbox; this module does not import inbound emails into ticket threads.
- Guest access: email notifications provide a private token link for ticket viewing and replies. Keep that link private.
- Headless API: GraphQL provides settings, departments, ticket creation, reading, replies and ratings. Your Astro or other decoupled frontend must implement its own support pages.
- Optional spam protection: honeypot and merchant-configured Google reCAPTCHA v3. Google’s own limits or charges may apply if used.
What changed in 1.0.3
The site-wide Luma support launcher no longer disables full-page caching. Login state is read through Magento's private customer data in the browser; the server identifies signed-in customers when a ticket is submitted. Version 1.0.2 made the GraphQL phone input optional and clarified the email reply workflow.
Compatibility and installation
The exact 1.0.3 package installed, upgraded and passed DI compilation on Magento Open Source 2.4.9 / PHP 8.5.10. A cacheability layout check and real Luma guest submission passed in isolated QA; GraphQL guest creation, token access and reply passed for 1.0.2 and remain in the 1.0.3 source. Test other Magento/PHP combinations separately. Support Tickets has no required third-party Magento extension. Install one copy through licensed Composer or app/code, run setup:upgrade and DI compilation, then follow the Support Tickets user guide.
Purchase and support
A one-time purchase includes a perpetual right to use an eligible purchased version and 12 months of updates and priority support. Renewal is optional, never billed automatically, and a further 12 months paid before expiry or within 30 days afterward is 40% off the then-current list price plus applicable tax. See the AgenticEcom licence and your order terms. Support: support@agenticecom.net.
Frequently asked questions
Do customers need an account?
No, if you enable guest tickets. Guests use a private token link sent by email; signed-in customers can use their account ticket pages.
Do replies to notification emails join the ticket thread?
No. Those replies go to the configured support inbox. Customers should use their ticket link to add a threaded reply.
Does the Luma popup appear automatically on Astro?
No. A headless frontend uses the GraphQL API and builds its own support form and ticket pages.
PLANNING A BIGGER MOVE?
One module today. A complete storefront when you’re ready.
Keep improving the store you run today. When you need a full frontend rebuild, AgenticSuite combines the Astro storefront, visual admin and included module collection.
Astro + MagentoStorefront · Visual admin · Module suite
Your source code.
Your data. Your direction.
READY FOR YOUR MAGENTO STORE?
Put Support Tickets to work.
Review the setup requirements, choose your module and get started. We’re here if you need to check the fit.