Support Policy & SLAs

Response SLAs

• Basic tier — email support, 48-hour first-reply during business days.
• Plus tier — priority email, 24-hour first-reply.
• Pro tier — priority + Slack, 2-business-hour first-reply, source-code patches when needed.
• Done-For-You — 1-business-hour first-reply, 24-hour resolve target, weekly review for the first 90 days.